Training Classes

Annual spring and fall training classes for telephone volunteers supply the tools necessary for effective handling of crisis situations.  Training consists of 25 hours of classroom discussion led by area professionals and 12 hours of "on-the-job" training with an experienced helpline volunteer.

CONTACT'S helpline operates 15 hours a day, 365 days a year and our services are free and confidential.

Areas covered in the training includes:

History of CONTACT / Orientation / Self-Awareness

Communication Styles / Active Listening Skills I

Active Listening Skills II

Family Relations

Domestic Violence

Abuse: It Can Happen at Any Age

Aging

Grief / Loss / Loneliness

Depression / Mental Illness / Crisis Intervention / QPR (Question, Persuade & Refer Suicide Intervention) Training

CONTACT Center Visit / Reassurance Program / Frequent Callers